Last updated March 31, 2021


SHIPPING POLICY

Thank you for visiting and shopping at Simply Food. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time


All orders are processed and shipped within 2-4 business days (Does not include carrier shipping time). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours (business days).

 

Delivery Address Changes


We do not allow for address changes or delivery changes once a tracking number has been assigned to your order.There are no exceptions once a tracking # has been generated.

 

Customs, Duties and Taxes

 

Simply Food is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages


Simply Food is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.If you need assistance please contact us at hello@simply-food.com

 

International Shipping


Standard rates/fees may be applied.Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURN POLICY


All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition in its original packaging.If a product is damaged we will work with you. Please contact hello@simply-food.com

 

RETURN PROCESS


To return an item, please email customer service at hello@simply-food.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Simply Food
2390 E Orangewood Ave #120,
Anaheim, CA 92806

Return shipping charges will be paid or reimbursed by us on qualifying returns.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.If you have any questions concerning our return policy, please contact us at:hello@simply-food.com